Purchasing
Refund Policy
This policy describes when a marketplace purchase may qualify for a wallet refund.
Eligible issues
An order may be reviewed for a refund when the purchased account cannot be delivered, is invalid at delivery, or materially differs from the listing information.
Report promptly
Contact in-app support with the order details as soon as an issue is discovered. Do not alter, resell, or share delivered credentials while a review is open.
Resolution
Approved refunds are returned through the existing IshVault wallet process and appear in transaction history. Payment-provider processing is not changed by this policy.
Last updated September 28, 2026. Questions: support@ishvault.com